24/7/365 engineer cover for maintained customers

// Capabilities

Integrated life-safety and security, delivered end to end.

From design advice to installation, operator training and lifetime maintenance — every discipline under one accountable contract.

// Systems

Disciplines we design, install and maintain

Fire detection & alarm

Addressable and conventional systems, cause-and-effect design and compliant commissioning.

CCTV

NSI (NACOSS) approved installer of analogue and digital systems for commercial, industrial and public sector sites.

Evidence collection & analytics

Crystal-clear images for post-incident analysis, plus behavioural analytics that classify people and vehicle movement.

Intruder alarms

Graded detection with verified alarm handling and monitoring coordinated with your site's response requirements.

Access control

Turnstiles, doors and credential systems integrated with CCTV and alarms.

Monitoring services

Our 24/7 Alarm Receiving Centre offers four service levels, up to web interfaces that track intruders through buildings.

// Maintenance

Transparent maintenance contracts

No small print. Every contract includes an annual cancellation clause — if we miss key performance levels, you can move elsewhere.

Gold

All call-outs, all replacement parts, and planned preventative visits in line with regulatory recommendations.

Silver

All call-outs and planned preventative visits included, with materials at previously agreed rates.

Bronze

Pre-planned maintenance visits included; other calls and materials at rates agreed at inception.

Bespoke packages are available on request.

// The Fire Safety Competence Gap · BAFE / FIA / NSI

Do you know if your fire maintainer is competent?

Confidence is not the same as evidence. The joint report exposes a gap between understanding fire-safety duties and checking the competence of the people appointed to fulfil them.

85%
of Responsible Persons claim to be fully aware of their legal responsibilities.
55%
correctly identify checking their fire risk assessor’s competence as a legal obligation.
73%
of decision-makers don’t know who certificates their fire safety supplier, don’t know if they are certificated, or use an uncertificated supplier.

Source: BAFE, FIA & NSI, The Fire Safety Competence Gap (2026). The 55% finding specifically concerns fire risk assessors; competence checks also matter when appointing maintenance providers.

The question every FM and Responsible Person should ask

“Who certificates your work, and can I check it?”

Minerva: evidence you can verify

Independent certification provides externally assessed evidence for work within its scope. Check the current register entry and the certification relevant to your contract — not just a logo.

NSI NACOSS Gold

Independent certification for electronic security systems. For fire work, check the relevant fire-safety certification and scope separately.

Check NSI certification

BAFE registration

Minerva’s registration ID: 301687. Verify the current fire-safety schemes, scope of work and awarding certification body on the BAFE register.

Verify BAFE registration

FIA membership

Membership of the Fire Industry Association supports our industry engagement. Membership is distinct from independent third-party certification.

Check FIA membership

Certification helps evidence due diligence and reduce compliance risk. It does not remove the Responsible Person’s legal duties or eliminate liability.

Book a technical consultation

Need a multi-discipline package?

Tell us what's in scope and we'll shape a delivery and maintenance proposal around it.

Book a technical consultation