Integrated fire and life-safety built on accountability. A single-source systems integrator delivering coordinated design, installation, 24/7 ARC monitoring and lifecycle maintenance for estates across London and the South East.
Performance, emergency response and system interfaces should never be left to assumption. These are the commitments behind the Minerva Standard.
01
The Performance Guarantee
Partnerships earned through performance. Not lock-in.
Will we be locked into a contract or proprietary equipment?
Your long-term control comes first. Our maintenance agreements include a written annual performance break clause, and we install and support open-architecture platforms.
Annual performance break clause
Every Minerva maintenance agreement includes a written annual cancellation right. If we fail to meet agreed service levels or response KPIs, you can cancel without exit penalties.
Strictly open-protocol hardware
Non-proprietary platforms including C-Tec, Advanced, Kentec and Paxton keep you free from captive hardware, proprietary diagnostic tools and exclusive manufacturer licences.
Transparent tiered servicing
Gold, Silver and Bronze options give you full visibility into call-out rates, agreed component rates and parts coverage — no surprise invoices.
When a critical system fails, will an engineer actually attend?
You need qualified engineers on site, not a national ticketing queue. Our dedicated regional fleet works alongside 24/7 ARC triage, with contractual four-hour emergency attendance for safety-critical site faults.
Direct regional fleet
Security-cleared, directly employed engineers operate across London, Essex, Kent and the Home Counties. Your emergencies are not outsourced to third-party subcontractors.
Integrated 24/7 ARC triage
Our Alarm Receiving Centre provides round-the-clock remote diagnostics to clear false alerts and dispatch local engineers with the right parts for a first-time fix.
Contractual four-hour emergency attendance
Defensible, auditable response times for all safety-critical site faults, with response obligations written into your contract.
03
Total Estate Accountability
One partner across fire and security. One contract.
Who takes responsibility when fire and security systems interact?
Split contracts can leave critical interfaces between vendors. Minerva takes responsibility across fire and security — including the cause-and-effect interfaces that release access-controlled escape doors when a fire alarm activates.
Unified multi-system lifecycle
Design, installation, commissioning and maintenance of Fire Detection, IP CCTV, Access Control and Intruder Alarms under a single contract.
Coordinated compliance servicing
Combined planned preventative maintenance visits cover BS 5839 for fire and EN 50131 / NSI standards in one streamlined schedule, reducing administrative overhead and site disruption.
Single point of escalation
One dedicated account manager, one 24/7 emergency dispatch line and complete accountability for all cause-and-effect interfaces.
// How we compare
The difference at a glance
Standard commercial practice compared with the Minerva Standard
Standard Commercial Practice
The Minerva Standard
3–5 year auto-renewing contracts with 90-day cancellation traps and exit fees
Annual performance break clause with zero penalty if agreed KPIs are missed
Proprietary closed-protocol systems designed to keep you captive to one vendor
100% open-protocol equipment giving you complete long-term control
National call centres and fluctuating third-party subcontractors
Directly employed, security-cleared engineers based across London & the South East
Separate fire and security contractors blaming each other when interfaces fail
Single accountable integrator managing both fire and security compliance together
Opaque billing with heavy markups on replacement consumables
Transparent Gold, Silver & Bronze tiers with agreed component rates
// The Fire Safety Competence Gap · BAFE / FIA / NSI
Do you know if your fire maintainer is competent?
Confidence is not the same as evidence. The joint report exposes a gap between understanding fire-safety duties and checking the competence of the people appointed to fulfil them.
85%
of Responsible Persons claim to be fully aware of their legal responsibilities.
55%
correctly identify checking their fire risk assessor’s competence as a legal obligation.
73%
of decision-makers don’t know who certificates their fire safety supplier, don’t know if they are certificated, or use an uncertificated supplier.
Source: BAFE, FIA & NSI, The Fire Safety Competence Gap (2026). The 55% finding specifically concerns fire risk assessors; competence checks also matter when appointing maintenance providers.
The question every FM and Responsible Person should ask
“Who certificates your work, and can I check it?”
Minerva: evidence you can verify
Independent certification provides externally assessed evidence for work within its scope. Check the current register entry and the certification relevant to your contract — not just a logo.
NSI NACOSS Gold
Independent certification for electronic security systems. For fire work, check the relevant fire-safety certification and scope separately.
Certification helps evidence due diligence and reduce compliance risk. It does not remove the Responsible Person’s legal duties or eliminate liability.
